Social Fund Crisis Loan Telephone Number
Finding the correct telephone number to call you local benefit delivery centre’s Social Fund Section so that you can apply for a Crisis Loan can be difficult. Recently the DWP have changed their website structure and it is almost impossible to find the correct 0845 or free 0800 telephone  number for your area.
Crisis Loan Telephone numbers
0800 0327952this is the New crisis loan number
Calls to the Crisis loan section are free from any BT landline (this include call/phone boxes) and also includes calls from most of the larger mobile phone networks.
An application will typically take around 30 minutes and at the end of the call the person that you have been speaking to ( The Decision Maker) will , as it sounds, be making the decision on paying you a crisis loan or not.
If it is decided that you are eligible for a crisis loan, in most cases you will be given a choice as to how you want to be paid. you can collect a GIRO or have a DIRECT PAYMENT into your bank account, either of these will be dealt with on the same day.
One of the more difficult things to come across on the internet is the actual telephone number so that you can call and make an application, when we started this project we decided that what we were going to try to do is to offer a sort of support forum to those that wanted to get in touch with the jobcentre and make an application for help.
of all of the things that we have found, by either looking at the main sites or trawling through leaflets and handouts from the powers that be, actually coming across the correct telephone number has been by far the most difficult. We are not sure if the new design of the DWP website is intended to make it difficult to claim but by golly are we sure that this is exactly what it does!
The telephone number is actually buried 7 pages deep and in such a way that when you search with GOOGLE you are very unlikely to actually find the telephone number anyway, and by the time you have tracked it down you may not need to call them anayway!
Thats why we have decided to publish the telephone number on this page
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{ 76 comments… read them below or add one }
what I was looking for, thanks
very true about not being able to find number, very handy for them isnt it, thanks
hi i was looking for the address where i would need to send my ccg to in basildon, but i cant seem to find it.
my husband is currently unemployed , .we live in the north east of england he has been offerd a job in kent wich he would like to take but he was refused a crisis or budget loan, to help with accomadation and living expenses ,for a month,is this fair ,
glynis, Just thought you would like to know that to get help moving to a new area for a new job would be financed from the job centre.
They have a managers discretionary fund to help ppl get to work when they have found a new job. At the managers discretion naturally. But if he has been offered the job then they should help out.
Hope that is useful to you
thanks. finally i get the answer i was looking for.
Never applied for a crisis loan before, don’t have any debts, have no money, won’t have any money for at least 11 days, everyone gets your hopes up, tells you “oh yeah you’ll get a crisis loan, don’t worry”
But it’s all bull isn’t it? Some kid at the end of the phone with a bored “i’ve heard it all before” voice listens and then tells you…
“i’m sorry.. but on the information you’ve given…”
So, I guess, can’t beg or borrow it… only leaves one option. And they wonder why the crime rate is going up. What am I supposed to do? Starve? Freeze? Does my corpse give me a better chance of getting a crisis loan?
Kind Regards to whoever or whatever reads this!
thats the system for you now, wont give you nothing even when your dead cause you cant pay it back.
Useless…i need a crisis loan and its the weekend!!!!!!!!!!
Then go to your local police station- and tell them you want to be put in touch with the “out of hours” crisis loan service, they will get you an answer in a few hours, and if its a yes payment on the same day as long as its not too late in the evening
Boy that relaly helps me the heck out.
what a joke the goverment has become no help out there at all for anyone its disgusting… i have been refused a maternity grant because i have already got children although i can not work….
Thank god a website thats straight forward……… WOP WOP
Plain and simple, unlike government drivel .
Actually the number has changed. It’s now 08000 327952. I was working as a crisis loan decision maker until last summer, so have a fair bit of knowledge regarding the social fund system. It was quite amazing how many people called up saying they had lost all their money on a bus just after every bank holiday – that’s one of the reasons the decision makers could appear harsh to people in a crisis as some people were unfortunately trying to con the system. There is also a 3 strikes and you’re out system for crisis loans started from the 4th April.
Oh, after reading the site again (and I am glad u changed the number now), one other piece of advice – a weekend crisis loan using the out of hours service number at the local police station or the local social services number is usually taken back in one full payment out of the next payment of benefit rather than the usual percentage repayment rate. Be very careful with the out of hours service.
Might as well make one last comment – direct payments into the bank account only work sometimes. Anything after about 1 pm will probably not clear unless the local centre is very quiet, and also you must have previously had at least one payment of a benefit through the account. The usual expectation is that a bank account clearance of a crisis loan will clear by 5pm on the day the crisis loan is accepted, so if there is any problem with the payment you will not be able to sort it out until the following day as the crisis loan line closes at 4.30pm. And if there is a problem all the crisis loan decision maker can so is e-mail the Benefit Delivery Centre asking them to deal with it, as the BDC actually makes the direct bank payments, you are better off calling the BDC itself if your can find the number – good luck with that, even I had trouble sometimes! Yes, ex-Decision Maker. Not bitter at all, eh?
They lie to you in the job centres about it being free from you r mobile phone networks too. I waited an an hour on hold today and they know they can transfer the money into your accounts and yet they said they can offer me no help, and i have to walk to my local police station to get another number to help out of office hours.
It is a free call from MOST of the larger mobile providers, however as this list can change your better ringing from a phone box as it free.
someone ought to tell the mobile providers that it is a free call it certainly not with orange
it should be?- call the customer service dept and have them check it out
I’ve being refused a cris loan and got told to go to the police staion and got advised to get an out of hours crisis loan , went to the police station and they said to go back to the job centre and then if need be come back to us , after reading this I’m unsure weather to go back now , what should I do ?
The out of hours service is only available when the jobcentre is closed- if the JC is actually open then you need to apply in the same way as anyone else. IF it is closed the the Police will call a person who deals with crisis loans out of ours ( its a duty Higher Executive officer) and they will make the decisions. the Police do not make the decision.
havent been paid any money for 2 weeks now but then claim hasnt been sorted yet im off work because im ill and there lazy people im this country dont want to work and i still get played around with
if you are a drunk or drugy u will get money and be ok
its no good foning the police—-i spent 3 hours being shunted from pillar to post from d.h.s.s got told there fone the job centre for crisis loan,wouldnt help—time was running out so got told to fone the police up for a out of hours number to get some money till monday—the police aint got a clue what i was on about ,put me thro to the council and they couldnt help, so its taken 3 hours for people to tell me nothing and to get the fone slammed down on me by d.h.s.s,but in the meantime i have 10p on my electric ,no money and no food till tuesday–so i been told, and im recovering from a operation—i got told on wednesday there was going to be something in the bank for me today/friday—and there wasnt—-and so when you need emergancy help there is no help at the end of the day and they all talk out of theyr a***.
What a joke this system is!!
what do u do if u work 16hrs and need a loan or grant for advanced rent to move into cheaper property ???
To apply for a crisis loan for rent in advance, you do not need to be on benefits HOWEVER, usually if you are working their are other ways of lending (although not ideal) they are out there, so you are less likely to be able to convince a decision maker that a crisis loan is you only means..
i applyed for jobserekers on the 18th may i signed 1st june they told me im not going to get paid next 10 to 11 days on the 6th june i apllyed for crisis loan and he is giving me 81 pound loan forom 6th june to 19th june. now how can i live on that for 15 days.please can you look in to this please becouse its not enuff money for food onley.my ni number i.s REMOVED* and my name is REMOVED* my number is REMOVED* please im realy depress about this my adress is REMOVED* thankyou and god bless you
PLEASE DO NOT add personal details to the site, it is an open forum, and can be seen by all!
The rate of a crisis loan is 60% of your usual benefit, it is capped at £7.01 a day for living expenses, however you can get a little extra if your fuel( gas and electric) are in arrears. the ammount that you were paid seems to have been the maximum award that you could have been given, therefore this can not be increased.
i used to work for them and if theire buydget is getting low they will not give a crisis loan out unless it is a risk to life and limb. if you are not dissabled and you will not suffer harm they will not give it to you .
the out of hours service has been cut right back as well. they get really bored because they are told to answer 601 to seventy calls a day and land up doing 100 s this is against nthe health and safety rules but they make them and they break them.
The system is a joke, i always get money off them and it never feels like i even pay them back!! I would be well pissed off if i was a tax payer!
the crisis loaons department cant even giveother departments the correct advice and they wondewr why people get annoyed and angry they shopuld be sacked as there is 3million unemployed that would do the job properly sack them all
Who do people complan to if the government not doin tha right thing. the government ?
lol funny.
My daughter works 20 hours min wage, shes been given a council flat but cant afford to furnish it, would she be entitled to a crisis loan? People who dont work get loans grants etc but what about those that work?
hey iv recently signed of jsa and on esa , i havent been paind yet and god knows wen i will buh will i be entitled to a crisis loan ?? even if im still getting my child tax cred? i also owe 1450 , how is my hubby, child and myself suposed to live on 53 quid a week ??
also funny how they tell people they are not entitled to make a claim to social fund on the phone so there is no paper based record and nothing for the statistics to show i always ask to fill the form in anyway and appeal if needs be i have been refused on the phone then filled the form in and been accepted strange but true
All the calls are recorded, so if you did wish to dispute- then all you need to do is take note of the persons name, and the time that you called.
Thought it woludn’t to give it a shot. I was right.
also no wishing to stereotype anyone but i doubt many people ringing social fund will appreciate what i think is vivaldi allthough its out of tune and after 35mins has started to give me a real headache
yes its always Vivaldi’s first allegro – Spring , after 35 minutes on hold I think Wagners ‘ Seigrieds funeral march ‘ may be more appropriate.
bunch of bums hahahahahahahahahahahahahaha
just wondering, has the app;lication process changed now, and since when? Because when i applied last year, i had to go to the JC and collect a giro; now i’m reading that i have to fill out an application form and send it off?
Thank you for posting the contact number here, i contacted the crisis loan and they were really kind and helpful
x
i agree, the music doesnt quite help with when already stressed!
My Mrs went to the bank today and the income support that we are relying on has not been paid. Phoned the crisis loan/ jobcentre but they are closed for a bank holiday. We receive income support as she has a chronic health condition and cannot work & I have just graduated from university and haven’t found a job yet. We have no money and a 2 month old baby. We live in a rural area 5 miles from the nearest job centre, nowhere near a call box and have very little credit on our mobile phones. Any suggestions?
biggest load of BULLSHIT U.T.H cunts dnt even cover n.ireland were in da uk fuckin retards
Tried applying crisi loan and was told i had mislead them when asked what food i had left because apparently vegetables in a small freezer is obviously enough to feed 3kids. What an absoulute joke , they wonder why people react harsh to them. Do these people live in the real world? God im glad i dont recieve benefits from these pen pushers. Like i didnt feel bad enough having to ask them in the first place now i feel like screaming , and i pay my taxes to be treated like 2nd class citizen arghhhhh
was told i could have the loan and would be in my bank account within 3 hours.had to go back to job centre spoke to lady on phone and was told be in my bank by 6.30pm.Well its now saturday and still no money gone onto my account…..WTF.what am i meant to do with children who ask for food?and i cant use my mechines for my illness cause of electric…..Why does nobody have the answers.IM NOT HAPPY
i screwed up i was very stupid and was playing on a online gambling site and lost all my money would i be elligable for a crisis loan because of my stupidity my family will suffer.
Its a good system thats often terribly abused by certain members of our society – in my local job centre its always the same faces there for a crisis loan – they get a crime number from the police for a ‘lost’ or ‘stolen’ wallet then hit the job centre for the crisis loan – its a shame that genuine people who may well have lost thier money and experience real hardship often suffer for others greed or dishonesty , I admire the staff at our local job centre – they put up with all kinds of threats and abuse , it must be tempting to treat all thier customers with contempt but the fact that they always try to make people feel respected speaks volumes about the quality of the staff.
Im 17 and have declared myself as homeless, i have been put into a nightstop but my benefits have not yet started because i have been given the worst key worker at the job centre who is useless as everyone else is telling me and i need money a.s.a.p to help me get by with food and that so would i be eligible to a crisis loan??
social fund number 08456036967
I applied today as I am having to move and had to use my money to pay for rent in advance. Got cut off after giving all my details going through everything including giving my number for them to call back in case of cut off that was between 9.30am an 10am it now 1pm and am waiting in queue as they never called back like they said they would.
I totally agree that getting money is not our god given right but when you do have to seek help we might at least get treated like we are not all drug and drink dependent scroungers
After an appeal a woman had this sorted in 10 mins really nice woman like speaking to another human being unlike the initial lady this morning
I rang for a crisis loan sometime in August of this year, got told that i couldn’t have one, because i have a brother living in the same house, who is claiming jobseekers himself. I only asked for £20, to last 4 days for food and electric, because i didn’t have none, and the electric was just about to go. They said i could get the funds from elsewhere, even though i couldn’t.
But every week., at my local jobcentre, you see the same people getting one, week in, week out. I try to apply maybe once a year or something and i don’t get one. A person who really needs it.
Sometimes i can’t help but think of how messed up it really is.
Someone who really needs one, and doesn’t ask for that much can’t get one, but some people always get one, when they don’t need them
right thought id betta ask on here before i even try! if ive been off work on the sick and recieving ssp for about three months, could i get a crisis loan because i have to pay for my physiotherapy and have fallen way behind on my bills?? could some one please help!! cause i have noidea what to do!!
thanx in advance
hi i aplied for a cisis loan for rent in advance as we are moveing to scotland to recieve support from my sister as my partner has become unwell after the death of her mother i am sick and am not very mobile we have 4 children and i am finding it very hard to cope with the daily tasks that are involved in looking after them as my partner is unwell now she looked after me and did everything i recieve incomme support i had a supporting letter from my sister to give them sent it all off had a phone call on th 3/10/11 from crisis loan she had contacted the land lord and as my sister was not paying the deposit for the house untill the 11/10/11 i would have to contact them back on this date to get a crisis loan all my details would be saved and just call back we will sort it out then so i did ad i was told only to get a very harsh responce we no nothing about your claim?i explained what id been told and asked if you no nothing how did you send me a letter saying i had been nilled ?as they so kindly put it you must be able to find the lady that delt with my claim shorley its all on he computer ? no we cant find out i explaind my sister had now paid the 500 deposit and that the landlord was wanting the rent in advance now or i will loose the house after the lady from crisis loan had contacted him on the 3/10/11and told him we had to wait for the deposit to be paid first then call back on the 11/10/11 for the decision i then got a big huff and puff down the phone to me and told me id been missinformed and as i was nilled i would need to apeal im going to loose this house and the 500 deposit i just no it this has added so much stress to us all they must no who delt with the claim on the 3/10/11 i have proof of what she said as she said the same thing to the landlord on the phone shorley this cant be allowed just to lie to people and mess with there lives
shower of a ss holes how they get away with it a dont no am excpeting 3rd baby came as totall shock and the job center wont help a cant work child care do dear not worth my whille at all plus my baby due at xmas and i have no one ty look after baby whillie aye work its an absalute joke love my kids ty bits whish a could work then a would not fell like a begger.
Maybe try not getting pregnant then!! Why should they help – if you’re already on benefits maybe you think more about contraception rather than who’s going to give you money when you find yourself pregnant again! You are what’s wrong with this country!!
Absolutley useless, no help what so ever applied for a crisis loan and recieved nothing because the useless women on the phone didnt agree with me, well that now leaves me sitting with no electric, no gas, no food, no hot water to clean, and no way off getting to my job interviews,, thanks a bunch, waste of space w*****s !!!!!
I have been on employment support allowance for 4 years and care component/mobility disability living allowance more recently.
My fridge freezer broke down yesterday and Ive lost all my food. last time I asked for a crisis loan for a bed I was told because Im on half contributory and half income related benefit, I am not entitled to any loans or grants from the government and have been sleeping on settee for four years. Can i ask for loan for fridge freezer or will the same rules apply because Im not on the correct benefit (income related)?
Im desperate without a fridge
I think people finf it hard to live on benefits , you have to pay crisis loans backso you are not getting something for nothing people who have a good job and savings dont know what its like to be broke its hard to find work and
been with out money is soul destoying the goverment want poor people to suffer, just like the victorian age nothing as changed since oliver twist asked for more and was refused in the next life all these greedy rich people will come back as rats
I have just received a letter stating that i cannot have a community care grant as i am not on income related employment and support allowence when i get money for both me and husband ??????
I have recently moved address and for some reason my husband has been taken off the claim why ?????
Somoone is supposed to be calling me back as when i called there is no notes on the system to say why my claim has changed so what can i do. I have applied for this loan because due to unforseen circumstances i lost my home and have no possesions I.E bed cooker, carpets etc…. Can you plese give me some advice as to what i can do now will they put my husband back on my claim ? They havent even written to me to say that my claim has changed or for what reason i only found out after receiving the letter telling me i dont qualify for the grant i so deperately need. Please help
you can apply for a budgeting loan from the social. Call and ask for an application. You just have to tick boxes relevant to what you want. DONT go into too much detail, you should have a decision within 10 days and a payment 10 days after you send the acceptance form back….
Hello, So that i didnt have to try and get a crisis loan, i recently attempted to get a loan instead, unfortunately I have been a victim of fraud and am now out of pocket by 400 quid. Im now behind on my bills so have also incurred bank charges and as its been snowing I really need to put my heating on but i darent the thought of seeing the bill worries me. I dont know what to do, I have contacted the police and theyve been fab and the culprits are being arrested and charged etc but this doesnt mean ill get my money back! I wouldnt mind but i need food and stuff for my children one who is 15weeks old. I was told of the maternity grant but as my other child is 3 Im no longer elidgable under the new rules.
Should I attempt to try and get a crisis loan even if its just enough to do shopping and buy a cot and clothes for my kids?
our son died on Saturday.We rang to ask if the social fund could assist us to pay the initial £300 before funeral director even accepts the commission,but when we got through,we were told that “NO” we can’t help you.We will pay a payment in 16 working days.How exactly does that help folk who are already poverty stricken? IF we don’t pay that £300 there won’t be a funeral……?!!!!!!!?
Begged for a crisis loan,but that is for the living.Whilst I appreciate there are alot of people who need help NOW?????
I take it we are supposed to leave him on a trolley until the middle of January & it’s convenient to return to work & help us later on,maybe???
“”What exactly constitutes an emergency if it isn’t your son dying unexpectedly at less than 40yrs of age?”"”
we are his next of kin, there is no estate & we can’t even mourn him with the respect he deserves?
Heartless springs to mind………
They didn’t even want to help us fill the form in & my partner is disabled. Thanks DWP,great job……..
Do Crisis Loan EVER answer the phone??? 2 hours and 22 minute I have tried and yet again been on hold for! My bag was lost this morning. It is the weekend as of tonight and New Year and I have no money and mouthes to feed.
I’ve been trying to get a crisis loan for nearly a week now . I’ve been told because I’ve had 3 I cannot have another one . I wouldn’t mind if I was alone but I have a 3 year old daughter and I suffer from mental health problems for which I take medication ( also the reason I can’t work ) . We have been left with no gas no electric or food it gets really cold in my house and my daughter has become ill , my medication is not working as I have to take it with food I haven’t eaten in 5 days as I have no electric to cook my daughter has been living on bread and butter and water as that is all I have and there is only enough for her to eat . When I was declined a crisis loan they told me to go to social services so I did and when I went there they told me to go back to the job centre who again told me to go to social services . I understand that some people may think oh another woman having a child and expecting other people to pay , this is not the case I am very ill and I would love nothing more than to work and BE NORMAL but I can’t . I don’t know what to do I don’t think I can cope with another week of candlelight and no food or heating I’m scared my 3 year old will become extremely ill if this is not sorted what should I do
Your child should get benefits to cover them? Do you not get child benefit and tax credits? What has happened to cause your crisis?
I applied for a crisis loan recently and the process was completed on the phone in about 20 minutes , the person who was dealing with my application was very pleasant and treated me me with respect.
It is my belief that if you are calm and polite then you will also be treated the same in return.
I just want to know if a crisis loan can cover the costs for a deposit on a property. I know it does rent in advance but i would like to know if they do the deposit aswell, as me and my partner need to get a property asap!!
I phoned for a crisis loan yesterday (a friday) and got told I couldn’t get 1 I was to late on phoning by 6 minutes wat a joke I then explained I had no money for food gas or electric so was told to ring the police o saturday morning I did this and was told they didn’t have a clue wat I was on about so now I’m left till monday this is not fair for people that relly need the help there is none but for drunks and druggies they get 1 all the time takes the piss!!!!!!!!
YOu have to GO TO the police station, the general enquiries number usually covers several counties so would have no idea of the local arrangement.
Thanx at last the num I actily want